“not responding issues” with Rush

Report · Oct 07, 2021

Hi,

I’m experiencing “not responding issues” with Rush.

I have an existing project that was working normally up until now. A file will open and play fine at first, but if I make a minor edit like delete a segment, then things stop working. I tried clearing the cache and resetting preferences…and it still freezes.

I’m using a Think Pad laptop with the following:

Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz

Installed RAM 24.0 GB (23.8 GB usable)

System type: 64-bit operating system, x64-based processor

Edition Windows 10 Pro, Version 20H2

Using Adobe Rush 1.5.62 Build 61

Any tips? Thanks ever so much.

Report · Oct 08, 2021

Hi there!

Sorry for the trouble. What's the source of the media files that you're editing? What happens when you uncheck " Use Optimized clips"? Go to View > Use Optimized Clips.

Let us know.

Thanks,

Kartika