Not supported media type

[sander_0146]

Hi! While importing pictures from Apple Photos to Adobe Rush, I get an error message that the media type is not supported. This also happens to pictures that I export from Lightroom to my device and then try to import to Rush.  It seems an occasional error. Sometimes it works, sometimes it doesn't.

Anybody knowing this problem?

Thanks!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Kevin-Monahan]

Hi @sander_0146,

I read your issue. I would export these via Preview before importing them into Rush. Others found success via this route. If you have Photoshop, you can batch process them and that would be faster. I hope the advice helps.

Thanks,
Kevin