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Not Syncing from phone to laptop

New Here ,
Aug 29, 2021 Aug 29, 2021

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I am having an issue getting the video im editing to sync to my laptop. I paid for the syncing subscribtion and it still will not allow me. I have restarted the app on the phone and redownloaded. Still nothing. Im stumped.

TOPICS
Cloud sync , Desktop version , Freeze or hang , How to , Mobile version

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hi there! Sorry, you're having trouble with syncing your projects. Here are a few ideas to try 

 

On the mobile side:

  • Check whether you are connected to a strong WiFi network.
  • If not on wifi, check if Use Cellular For Sync is enabled (Settings > Preferences).
  • Try syncing again, making sure that Premiere Rush is open and the app is in the foreground until sync completes.
    • You can try disabling sync on the project and then re-enabling it. Open the project and make sure sync fully completes before closing the project (there's a blue progress wheel in the top right corner of the app)

On the desktop side

  • Ensure that your Creative Cloud application is open and logged into the same account as you are on mobile. 
  • When you open the project, wait for the blue progress icon to completer before closing the project 

 

Let us know if you have any issues after running through these steps. 

 

Thanks!

 

Peter 

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