Hi there! Sorry, you're having trouble with syncing your projects. Here are a few ideas to try
On the mobile side:
- Check whether you are connected to a strong WiFi network.
- If not on wifi, check if Use Cellular For Sync is enabled (Settings > Preferences).
- Try syncing again, making sure that Premiere Rush is open and the app is in the foreground until sync completes.
- You can try disabling sync on the project and then re-enabling it. Open the project and make sure sync fully completes before closing the project (there's a blue progress wheel in the top right corner of the app)
On the desktop side
- Ensure that your Creative Cloud application is open and logged into the same account as you are on mobile.
- When you open the project, wait for the blue progress icon to completer before closing the project
Let us know if you have any issues after running through these steps.