• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Nothing but issues… need help

New Here ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

I've had nothing but issues with this app. First it freezes non stop. No matter what I'm doing. It fails to upload anything consistently. And just now, it deleted a year worth of videos off my phone! HELP ME! 

TOPICS
Error or problem , Freeze or hang , Mobile version , Performance , Storage

Views

33

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Feb 09, 2024 Feb 09, 2024

Hi @natasha35364782yso2,

I read your message. Sounds like you're having trouble. Are you on a computer or on mobile? Are you on iPhone? Please update iOS and Rush and things should be working normally again.

 

As for project loss, it does seem odd. The existing projects should still be on your device or computer. Can you give us any other info about that situation, like a screenshot? I hope the community can assist.

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

LATEST

Hi @natasha35364782yso2,

I read your message. Sounds like you're having trouble. Are you on a computer or on mobile? Are you on iPhone? Please update iOS and Rush and things should be working normally again.

 

As for project loss, it does seem odd. The existing projects should still be on your device or computer. Can you give us any other info about that situation, like a screenshot? I hope the community can assist.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines