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Nothings working anymore.

New Here ,
Dec 20, 2024 Dec 20, 2024

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I got this app last night and I'm on the paid version. Last night I was editing photos and I created a pretty cool video absolutely fine and with no problems. Today I can't do anything, the app says everything I try to import is not supported and all my previous work has disappeared. Can anyone help, I'm dyslexic and not very technical so I would need an idiots guide if possible. 

 

 

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Error or problem , Import , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , Dec 20, 2024 Dec 20, 2024

Hi, @michael_6012,

Thanks for writing in. Welcome to the forum. I hope we can assist you. What kind of files are these? Did you shoot them with a newer iPhone? If so, try shooting a test clip with the phone's camera settings set with the Spatial Audio set to off. Let me know if this file works OK in a test project. Let me know.

 

Thanks,
Kevin

 

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Adobe Employee ,
Dec 20, 2024 Dec 20, 2024

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Hi, @michael_6012,

Thanks for writing in. Welcome to the forum. I hope we can assist you. What kind of files are these? Did you shoot them with a newer iPhone? If so, try shooting a test clip with the phone's camera settings set with the Spatial Audio set to off. Let me know if this file works OK in a test project. Let me know.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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