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Overlays not showing up in Premiere Rush

New Here ,
Dec 05, 2020 Dec 05, 2020

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All of a sudden none of the overlays are appearing. It just scrolls with gray and nothing comes up (screen shot below). I am running the most recent 1.5.38 version. Does anyone know what is going on or having a similar issue? It was working fine before the last update. Any help is appreciate. Thanks!

lize85051456_0-1607190743587.png

 

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Desktop version , Error or problem

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New Here ,
Dec 27, 2021 Dec 27, 2021

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It is this way on the mobile as well!!!!

 

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New Here ,
Mar 01, 2022 Mar 01, 2022

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any fixes to this?

 

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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Sorry to hear that, Richard—
Can you give us a few more details to help troubleshoot?
At one point does it stop working - when you first load the application, or all of a sudden while you're editing?

Have you made sure to have a solid/stable internet connection to connect w/ Adobe's stock collection servers? Also, try signing out of CC, restarting your device, and then re-signing back in...

 

Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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