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Pan and zoom is hopelessly broken on the Ipad version of rush.

New Here ,
Nov 18, 2024 Nov 18, 2024

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When  I use pan zoom it crashes my exports every time. I've wasted hours  on this.

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Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Dec 02, 2024 Dec 02, 2024

Hello,

I saw your posts. Thanks for writing in. I could not reproduce the issue. What kinds of photos are these? Ones you shot from the iPhone? Are they shot in any specific mode or are they large in frame size? Does it work OK on any of your other devices?

 

I hope I can understand your situation better so that you can get back to work. Sorry for the frustration.

 

Thanks,
Kevin

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Community Beginner ,
Nov 19, 2024 Nov 19, 2024

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The same thing's happening for me- I'm using the desktop version.

I posted the other day asking what my error message meant when trying to export, as it's impossible to understand. Every time my project was being cut off at the same point, so I took off pan/zoom after reading your comment, and it has now exported the whole project. 

@adobe Please can you fix this- it's not just happening on Ipad but desktop too.

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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Hello,

I saw your posts. Thanks for writing in. I could not reproduce the issue. What kinds of photos are these? Ones you shot from the iPhone? Are they shot in any specific mode or are they large in frame size? Does it work OK on any of your other devices?

 

I hope I can understand your situation better so that you can get back to work. Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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