permiere rush

[William3499748694yr]

All  I see when  I put my video in permiere rush is black i can still hear, do stuff in the app, the video will play it will show blackness and I can only hear it? is it because the video is in M4?

If i put an image in jpg it will show up and I can see it. help

[Kevin-Monahan]

Hi @William3499748694yr, 

Thanks for writing in. Is it possible  to get more info on your system and media? Let us know. Sorry for the problem.

Thanks,
Kevin