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Photos not uploading on iPhone 15 pro max

New Here ,
Jan 23, 2024 Jan 23, 2024

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I've had no issues uploading and creating videos on iPhone 12, but recently I purchased iPhone 15 pro max and photos are not uploading. Error says it's not supporting the type of media (regular photos from my phone). 

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Error or problem , Import , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , Feb 17, 2024 Feb 17, 2024

A few others are reporting this issue. We will let the product team know about this. In the meantime, you could try working around the issue by saving the images to the .jpg format. I hope the idea works for you.

 

Thanks,
Kevin

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Sorry to hear that. Can you let us know the resolution and codec of the videos? Are you on the latest Rush version?

Let us know 

 

Thanks,

KR

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Community Beginner ,
Feb 17, 2024 Feb 17, 2024

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I have the exact same problem. iPhone 15 photos does not import to rush. 

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Community Beginner ,
Feb 17, 2024 Feb 17, 2024

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I have the latest Rush update. The photos are from the iPhone 15 Pro Max and it looks like the photos are HEIF format. 

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Adobe Employee ,
Feb 17, 2024 Feb 17, 2024

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A few others are reporting this issue. We will let the product team know about this. In the meantime, you could try working around the issue by saving the images to the .jpg format. I hope the idea works for you.

 

Thanks,
Kevin

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