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Pixel shift/glitch in original video file in Rush, but not after an export in Quicktime or Premiere

Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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I can't figure out why a video file is making weird pixel shift/glitches in Premiere Rush, but not in Premiere Pro or Quicktime. If I export a new file in Quicktime using the same codec/format and drop it in Rush, it's fine. No glitches. In the attached video, the original file is first, the exported video is the second clip.

 

The original file is from a Sony a74, shot 4K, 30fps—nothing out of the ordinary. I've never had a similar issue in Rush with anything else before.

 

Thoughts? I don't want to have to re-export a bunch of files to make quick social clips in Rush. Sure, we could use Pro, but I'm also trying to solve for those on the social media team who don't know how to work with some of the complexities of Pro. 

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Desktop version , Error or problem , Export , Import

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correct answers 1 Pinned Reply

Adobe Employee , Jun 10, 2024 Jun 10, 2024

Hey there, JoshL@TP,

Thanks for the information. I looked at the video you attached. Would you like to troubleshoot the problem?

  • Please try a test using footage that is in 8-bit 4:2:0 H.264, not 10-bit 4:2:2 HEVC.
  • Check the specs of the computer or device you are working with. Are you meeting system requirements? Check here: Adobe Premiere Rush System Requirements.
  • Update the OS for your computer or device.
  • If you have a Windows computer, update the video driver for the GPU.

 

Let me know if

...

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hey there, JoshL@TP,

Thanks for the information. I looked at the video you attached. Would you like to troubleshoot the problem?

  • Please try a test using footage that is in 8-bit 4:2:0 H.264, not 10-bit 4:2:2 HEVC.
  • Check the specs of the computer or device you are working with. Are you meeting system requirements? Check here: Adobe Premiere Rush System Requirements.
  • Update the OS for your computer or device.
  • If you have a Windows computer, update the video driver for the GPU.

 

Let me know if you have any questions about these troubleshooting steps. I hope I can help you. Sorry for the frustration.

 

Take Care,
Kevin

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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Hey Kevin, 

Thanks for responding. To answer your questions, I'm on a new MBP 14" M3 with the newest version of Sonoma 14.5, and all Adobe apps are up to date. I'm kind of militant about updating apps and OS, to a fault sometimes. 

 

As for the codec of the video file, it's H.264 straight out of the Sony. I've used files from this camera before and haven't seen any issues. Here's the info from Finder: 


Screenshot 2024-06-10 at 4.43.41 PM.jpg

If you have any other ideas, let me know. Thanks

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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OK, JoshL@TP. I would like to see more info from the clip, though. I can't tell if it's 4:2:0 or 4:4:4. I use Media Info freeware in the "tree" view to determine that best. Can you download it and show me a screenshot? You can also go into your camera settings and give me the specs of what you are shooting there. Info is king in Rush because it often doesn't support the newest codecs, etc.

 

Thanks,
Kevin

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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OK, gotcha. Here's the info @Kevin-Monahan :

 

Screenshot 2024-06-10 at 6.34.19 PM.jpg

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Thanks for that, JoshL@TP. As a test, try shooting an 8-bit 4:2:0 file instead of this 10-bit 4:2:2 one. That will give you more reliable and expected results with Rush. Let me know if the more lightweight XAVC preset works better. See: https://pro.sony/en_DJ/technology/xavc/broadcast-xavc-white-paper.

 

Cheers,
Kevin

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