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Plantage continuel

New Here ,
Mar 07, 2024 Mar 07, 2024

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Depuis la fin de l'année  passée  , RUSH se plante constamment.  C'est  vraiment énervant. En pleine édition, tout à coup.... il y a une erreur et on me dit de rouvrir mon projet ... mais tous les changements faits sont perdu.

Je passe des heures pour arriver à rien... et c'est de pire en pire. Aujourd'hui  j'ai tout perdu... tous les fichiers de 2023....  finallement  j'ai réinstaller  RUSH  ,.. mais c'est PIRE....  La tablette se bloque avec des écran noir simplement en touchant le plan de travail.  SEUL  MOYEN DE DEBLOQUER CEST D'eteindre complètement la tablette....  j'ai payé  pour un programme qui doit fonctionner. .... je croyais qu'Adobe était une compagnie sérieuse....  mais je suis TRÈS  DDÉÇU.   J'AVAIS  une centaine de projet....  jusqu'à  la fin Novembre 2023 ..... il n'y avait pratiquement  jamais de plantage.... maintenant  c'est 25 fois par jour.....  je n'ai plus fini une vidéo depuis une semaine....  DÉCEPTION 

Tablette Sansung A-X700

 

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Crash , Error or problem , Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Mar 07, 2024 Mar 07, 2024

Hi @Jacques28965133oe2q,

I got your note. Sounds very frustrating. I don't think this tablet is supported according to system requirements. That could be at the heart of your issues. Please try updating Rush and Android OS to see if that might help. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi @Jacques28965133oe2q,

I got your note. Sounds very frustrating. I don't think this tablet is supported according to system requirements. That could be at the heart of your issues. Please try updating Rush and Android OS to see if that might help. Sorry for the frustration.

 

Thanks,
Kevin

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New Here ,
Mar 09, 2024 Mar 09, 2024

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It is Android tablet, not ios. 

And it work well during one year....  but end of 2023 I have more and more problem.

Android has been upgraded, and when I lost all .. I reload RUSH

 

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Adobe Employee ,
Mar 10, 2024 Mar 10, 2024

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Sorry to hear that, @Jacques28965133oe2q. You might need to roll back to your previous Android OS installation to restore the app's use on this unsupported device. The team does need to provide support for newer Android devices. I will let them know. I apologize for this problem. Please take care.

 

Thanks,

Kevin

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