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Please Fix Graphics Install Error

New Here ,
Oct 06, 2023 Oct 06, 2023

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"An error occurred during download from Adobe Stock server. Please try again."

I know this is an issue with .edu accounts, and based on previous posts I know this bug has existed for a while.

I've tried the workaround involving downloading a specific template from the stock.adobe.com website, that hasn't worked for me.

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Cloud sync , Desktop version , Import , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Oct 17, 2023 Oct 17, 2023

Hi @Anjali327703283rrq,

Have you tried what was recommended on this thread? https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Let us know.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @Anjali327703283rrq,

Have you tried what was recommended on this thread? https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-...

 

Let us know.

 

Thanks,
Kevin

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