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Please help

Community Beginner ,
Jan 31, 2025 Jan 31, 2025

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Adobe was working amazing! Suddenly it refuses to download the video I've been working on. It keeps saying no internet connection while i do have a good one! It does the download but at the end it stops and im out of the app ! Help!

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correct answers 1 Pinned Reply

Adobe Employee , Jan 31, 2025 Jan 31, 2025

Hey @memo_0814,

Thanks for the message and welcome to the forum. Your questions are always welcome here.

 

It would be great to hear about any changes you have made since Rush worked OK for you. Did you get a new phone or are you working new footage? If you have a newer iPhone, it shoots with "spatial audio" on by default. Rush can't use that footage. You need to switch the feature off in your camera settings. Could you check that?

 

The "no network connection" is non-engageable and you can igno

...

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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quote

it refuses to download the video

By @memo_0814

 

 

Which Adobe app are you using?

 

Where are you trying to upload your video — to the forums or to another site? Or is the video on another site and you are trying to download it?

 

What is the file format and extension?

 

Jane

 

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Community Beginner ,
Jan 31, 2025 Jan 31, 2025

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It is the alAdobe premiere rush i’m using. I did some editing to a video
then when I'm done i wanted to export it so i can use it on another app but
it won’t export.

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Hey @memo_0814,

Thanks for the message and welcome to the forum. Your questions are always welcome here.

 

It would be great to hear about any changes you have made since Rush worked OK for you. Did you get a new phone or are you working new footage? If you have a newer iPhone, it shoots with "spatial audio" on by default. Rush can't use that footage. You need to switch the feature off in your camera settings. Could you check that?

 

The "no network connection" is non-engageable and you can ignore it. It's a bug leftover from when Creatifve Cloud Sync was removed last February. .

 

I hope we can help you with that advice. If it doesn't help, please return for further troubleshooting. Sorry for the frustration.

 

Thanks,.
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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