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PR will not load(blue circing with spining wheel

Community Beginner ,
May 16, 2020 May 16, 2020

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Stays at the load screen with the blue loading circle and will not load.

System set up is more than adequate and all drivers updated.

I have unistalled PR & Creative cloud and re-installed twice now and still will not run.

Any help would be appreciated.

Thank you.

title edited by mod

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Freeze or hang

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Adobe Employee ,
May 21, 2020 May 21, 2020

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Hi Modzy!

Welcome to the Rush community. You can try renaming the extensions file to resolve the issue. Location of the extensions file:

Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

 

Let us know if it solves the issue.

 

Thank you,

Kartika.

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Community Beginner ,
May 22, 2020 May 22, 2020

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Thanks Kartika, but I'm not sure what you mean by renaming the extensions file.

I did rename it by putting a 1 on the end, but that had no effect.

Still stuck loading.

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Adobe Employee ,
May 22, 2020 May 22, 2020

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Thanks for trying step. What happens you rename like _old or new to the extensions?

Also, which GPU driver has installed on your machine?

Kartika

 

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Participant ,
May 28, 2023 May 28, 2023

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I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

 

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

 

I left that blue circle spinning for the last 8 hours, and still no better.

 

The app won't allow me to click anything on it.

I have iOS 16.5.

 

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

 

Thanks!

Ted

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