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Stays at the load screen with the blue loading circle and will not load.
System set up is more than adequate and all drivers updated.
I have unistalled PR & Creative cloud and re-installed twice now and still will not run.
Any help would be appreciated.
Thank you.
title edited by mod
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Hi Modzy!
Welcome to the Rush community. You can try renaming the extensions file to resolve the issue. Location of the extensions file:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions
Let us know if it solves the issue.
Thank you,
Kartika.
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Thanks Kartika, but I'm not sure what you mean by renaming the extensions file.
I did rename it by putting a 1 on the end, but that had no effect.
Still stuck loading.
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Thanks for trying step. What happens you rename like _old or new to the extensions?
Also, which GPU driver has installed on your machine?
Kartika