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Premere Rush M1 Pro - Mac

New Here ,
Mar 17, 2022 Mar 17, 2022

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Was running this fine on previous 2018 Intel based Mac - have migrated to a 2021 M1 Pro based machine and we are hanging at Loading ImporterQuickTime.bundle on start up.

 

Have tried rolling back to previous versions, logging out and in again and loading the silicon and intel versions - no dice.

 

Any ideas?

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Crash , Error or problem , Freeze or hang , Hardware or GPU

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Community Expert ,
Mar 17, 2022 Mar 17, 2022

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Moved from Premiere Pro to Premiere Rush forum.

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hey Philip! Sorry to hear about this issue. Might be a permissions error. Could you try creating a new user account and see if it'll launch? https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

 

If that works, you can go back to your original account and try the steps listed here! https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

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New Here ,
Mar 20, 2022 Mar 20, 2022

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Hi Caroline. Thanks, but they didn't work. 

 

Worked fine on intel, plenty seem to be having an issue on M1 Pro. 

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