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Premier Pro won't let me save and Adobe won't let med pay ?

New Here ,
Jan 05, 2023 Jan 05, 2023

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A few years ago, I purchased Prmiere Rush for mobile at Samsung Galaxy Store. A few yers later i terminated my subscription. One month later I restarted my subscriprion but with annual payments instead of monthly. My mobile subscription included a desktop program with the same name. I have been working all day with a new video project on my desktop and when finally finished, the program won't let me save or share. I tried to pay for a subscription at Adobe.com, but they won't let me, because I own Rush for mobile purchased at Samsung Galaxy Store. Samsung won't let me terminate my subscriprion with them. They did actually, but it runs until October 2023. Adobe won't help me in person, but sent me to this community instad. Can anybody help ? Thanks in advance!

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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why can't you save to a desktop directory?

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New Here ,
Jan 09, 2023 Jan 09, 2023

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I gave up so I was ready to loose my work. So I logged out. Later when I logged in, all the work was saved. The program does not have a save button, but it actually saves the work. So I was wrong about that part. I still had to remove all the stare marked "premium" stuff I had used in the video, since I was unable to buy for that primium content. I was unabled to export in 4K. 1080p was the free option. 4K was premium. I had to go for 1080p. 

 

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