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premier rush and sansumg s23 ultra files

New Here ,
Jul 25, 2023 Jul 25, 2023

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Good morning, I would like to know why I cannot open and edit files created on my S23 ultra in premier rush desktop? is there a way to solve this problem? please I really need help, thank you.
TOPICS
Crash , Desktop version , Error or problem , Feature request , How to , Import , Preview

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correct answers 1 Correct answer

Adobe Employee , Jul 25, 2023 Jul 25, 2023

Hi @MiltonBuzon,

Thanks for the note. Apologies, the phone is not yet supported in system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

That could be the issue. Sorry about that.

 

Thanks,
Kevin

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Hi @MiltonBuzon,

Thanks for the note. Apologies, the phone is not yet supported in system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

 

That could be the issue. Sorry about that.

 

Thanks,
Kevin

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New Here ,
Oct 24, 2023 Oct 24, 2023

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This needs to get fixed.  I'm a paid user (Premier Pro and Rush) and cannot use the desktop version or Rush.

 

Mod note: Edited for content. Do not use profanity. We have minors reading here.

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