Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
2

Premier Rush crashing on Ipad 11 Pro

New Here ,
Jan 25, 2024 Jan 25, 2024

Hello, I have an iPad 11 Pro, and I want to edit

 a video clip composed of several short video sequences I filmed. The sequences are between 3-15 seconds long.However, when I start editing, adding new sequences, etc., the app freezes. The audio plays, but the video either lags or, at times, doesn't play at all.

TOPICS
Crash , Freeze or hang , Performance
99
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jan 25, 2024 Jan 25, 2024

Hi @Ovidiu35034033jlgz,

I read your note. Have you updated the app to the latest version? If so, and you are still experiencing performance issues, you might be hitting a known issue: the performance bug. Let me know, and I'll move the post to the one where people are upvoting the issue. That is an issue that the team is working on right now. Sorry for the frustration.

 

Thanks,
Kevin

Translate
Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

Hi @Ovidiu35034033jlgz,

I read your note. Have you updated the app to the latest version? If so, and you are still experiencing performance issues, you might be hitting a known issue: the performance bug. Let me know, and I'll move the post to the one where people are upvoting the issue. That is an issue that the team is working on right now. Sorry for the frustration.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2024 Jan 26, 2024
LATEST

Hello Kevin-Monahan,

Yes, the app is up to date. The installed version is 2.9. I would appreciate it if you could escalate the issue further, as resolving this performance bug would be immensely helpful. It's quite frustrating, and it's affecting my editing enthusiasm. Thank you!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines