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Premier Rush crashing on Ipad 11 Pro

New Here ,
Jan 25, 2024 Jan 25, 2024

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Hello, I have an iPad 11 Pro, and I want to edit

 a video clip composed of several short video sequences I filmed. The sequences are between 3-15 seconds long.However, when I start editing, adding new sequences, etc., the app freezes. The audio plays, but the video either lags or, at times, doesn't play at all.

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Crash , Freeze or hang , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Jan 25, 2024 Jan 25, 2024

Hi @Ovidiu35034033jlgz,

I read your note. Have you updated the app to the latest version? If so, and you are still experiencing performance issues, you might be hitting a known issue: the performance bug. Let me know, and I'll move the post to the one where people are upvoting the issue. That is an issue that the team is working on right now. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi @Ovidiu35034033jlgz,

I read your note. Have you updated the app to the latest version? If so, and you are still experiencing performance issues, you might be hitting a known issue: the performance bug. Let me know, and I'll move the post to the one where people are upvoting the issue. That is an issue that the team is working on right now. Sorry for the frustration.

 

Thanks,
Kevin

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New Here ,
Jan 26, 2024 Jan 26, 2024

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Hello Kevin-Monahan,

Yes, the app is up to date. The installed version is 2.9. I would appreciate it if you could escalate the issue further, as resolving this performance bug would be immensely helpful. It's quite frustrating, and it's affecting my editing enthusiasm. Thank you!

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