Premier Rush does not start(only show a blue circle loading)

[Nayeem5E64]

When I open my Premiere Rush desktop app, the clue cursor keeps on loading for infinity time and nothing else happens. I have tried restarting the app, restarting my PC, but it is not helping. Any suggestion?

[Kartika Rawat]

Hi Nayeem!

We're sorry for the trouble. We can get this checked.

If you're on Mac. 

Method 1

1. Launch Task Manager/Activity Monitor
2. Kill all the Creative Cloud related processes

Method 2

1. Close Rush
2. Sign out of Creative Cloud
3. Delete preferences from the Documents folder
4. Restart your computer
5. Sign in to Creative Cloud
6. Launch Rush

On Windows.

1. Go to the Help menu in Rush to sign out
2. Quit Rush
3. Relaunch Rush, and sign in from there 

Let us know if that helps.

Thanks!

Kartika

[ted939]

I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

I left that blue circle spinning for the last 8 hours, and still no better.

The app won't allow me to click anything on it.

I have iOS 16.5.

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

Thanks!

Ted