Premier Rush not loading

[cesar333211949t5p]

Premiere Rush crashing, not loading videos, or opening saved projects. 

[Kevin-Monahan]

Hi @cesar333211949t5p,

Sounds bad. Sorry about that. Can you give us more info about your computer or device? What kind of media is it? Is it from your mobile device? I hope the community can assist.

Thanks

Kevin

[cesar333211949t5p]

Thank you, I have an IPad Pro (12.9) (5th generation)

I began a project, had been working on it for about two hours, when I got out off the app for the day. I tried to get back on it and will not load. The app gives me a message “unable to open project” this is frustrating. Prior to this it will not even load my new project it would take longer then 10min. I have reset my IPad a couple of times to see if this will fix the issue, it does for a minute. It is frustrating to have to spend to much time trying to get the app to work than what I spend on creating the project. Hope this helps on issues.


Cesar F Polanco

[Kevin-Monahan]

Sorry to hear that @cesar333211949t5p. Can you try logging out of Creative Cloud, and then logging back in?

Thanks,
Kevin