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Premier Rush not loading

New Here ,
Jan 14, 2024 Jan 14, 2024

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Premiere Rush crashing, not loading videos, or opening saved projects. 

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Crash

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correct answers 1 Pinned Reply

Adobe Employee , Jan 14, 2024 Jan 14, 2024

Hi @cesar333211949t5p,

Sounds bad. Sorry about that. Can you give us more info about your computer or device? What kind of media is it? Is it from your mobile device? I hope the community can assist.

 

Thanks

Kevin

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Adobe Employee ,
Jan 14, 2024 Jan 14, 2024

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Hi @cesar333211949t5p,

Sounds bad. Sorry about that. Can you give us more info about your computer or device? What kind of media is it? Is it from your mobile device? I hope the community can assist.

 

Thanks

Kevin

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New Here ,
Jan 15, 2024 Jan 15, 2024

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Thank you, I have an IPad Pro (12.9) (5th generation)

I began a project, had been working on it for about two hours, when I got out off the app for the day. I tried to get back on it and will not load. The app gives me a message “unable to open project” this is frustrating. Prior to this it will not even load my new project it would take longer then 10min. I have reset my IPad a couple of times to see if this will fix the issue, it does for a minute. It is frustrating to have to spend to much time trying to get the app to work than what I spend on creating the project. Hope this helps on issues.


Cesar F Polanco

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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Sorry to hear that @cesar333211949t5p. Can you try logging out of Creative Cloud, and then logging back in?

 

Thanks,
Kevin

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