• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premier Rush not opening

New Here ,
Jul 29, 2021 Jul 29, 2021

Copy link to clipboard

Copied

I just got a new laptop (company machine) logged into Adobe Creative Cloud and downloaded the apps I use.

Photoshop is opening OK, but Premier Rush is not - it gets non responsive/ frozen in the opening splash screen. Seems to be on the same file - 
ImporterQuickTime.prm.

Same with Premier Pro but I worry less about that because I don't use it as much. I do use Rush and need it to run! 

It is the latest version.

Have already tried:

  • Logging out and back into Adobe Creative Cloud
  • Uninstalling and re-installing Premier Rush (more than once)

 

Please help!!

TOPICS
Desktop version , Error or problem , Freeze or hang

Views

130

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

LATEST

Can anyone please assist with this?

I have tried the solution outlined in this post - Solved: Premiere Rush Stuck on Load - Adobe Support Community - 11335427

and it didn't help. 

 

(solution 2 - Deleted the preference file, rebooted and logged back into AdboceCreative cloud).

 

Any insights appreciated, I really need to do s ome work in Premier Rush!

 

Thanks

Maya

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines