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Premier Rush not opening

New Here ,
Jul 29, 2021 Jul 29, 2021

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I just got a new laptop (company machine) logged into Adobe Creative Cloud and downloaded the apps I use.

Photoshop is opening OK, but Premier Rush is not - it gets non responsive/ frozen in the opening splash screen. Seems to be on the same file - 
ImporterQuickTime.prm.

Same with Premier Pro but I worry less about that because I don't use it as much. I do use Rush and need it to run! 

It is the latest version.

Have already tried:

  • Logging out and back into Adobe Creative Cloud
  • Uninstalling and re-installing Premier Rush (more than once)

 

Please help!!

TOPICS
Desktop version , Error or problem , Freeze or hang

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Can anyone please assist with this?

I have tried the solution outlined in this post - Solved: Premiere Rush Stuck on Load - Adobe Support Community - 11335427

and it didn't help. 

 

(solution 2 - Deleted the preference file, rebooted and logged back into AdboceCreative cloud).

 

Any insights appreciated, I really need to do s ome work in Premier Rush!

 

Thanks

Maya

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