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Premier Rush taking up a lot of space even after deleting projects

Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Hi everyone,

 

I recently started using Premier Rush and like the app. However, after I was done with my two projects and exported them, I still have 22gb of storage being taken up by the app. I'm not sure how to address this without deleting the app and reinstalling, which would be kind of inconvenient, if i have to do that everytime. Any help would be greatly appreciated!

 

Thanks,

 

Ruslan

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Error or problem , Storage

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correct answers 1 Correct answer

Community Beginner , Jun 17, 2024 Jun 17, 2024

Hi Ruslan,

 

It seems that the answer at the moment is to delete the app but keep the subscription and then reinstall followed by a brief sign in and that sorts the problem. I guess we'll have to wait for an an update.

 

regards

 

Roger

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correct answers 1 Pinned Reply

Adobe Employee , Jun 13, 2024 Jun 13, 2024

Hi @Ruslan37912785j5i7,

Sorry about the issue. Click the "Home" icon. Click on the "meatball" (three dots) menu next to any project and choose "Delete from Device." That should work. Please try it and return with questions.

 

Thanks,
Kevin

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Hi @Ruslan37912785j5i7,

Sorry about the issue. Click the "Home" icon. Click on the "meatball" (three dots) menu next to any project and choose "Delete from Device." That should work. Please try it and return with questions.

 

Thanks,
Kevin

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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Hi Kevin,

Thanks for the quick reply. Yeah, sorry, I didn’t mention it but, yes, I did delete the project from the device. So, I had two projects, exported them, deleted them from device in the app, but the app is still showing up as taking up the same 22gb of storage.

Thanks,

Ruslan

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Hi Ruslan,

 

I'm having exactly the same problem with the app. It works perfectly I've exported them then deleted the projects but now the app is taking up 42gb of space it's really annoying.

regards

 

Roger

 

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Hi Ruslan,

 

It seems that the answer at the moment is to delete the app but keep the subscription and then reinstall followed by a brief sign in and that sorts the problem. I guess we'll have to wait for an an update.

 

regards

 

Roger

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Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Yeah, unfortunately, that's what I ended up doing myself too. I looked through some forums and it seems like the issue lasted for some time now. Hopefully, Adobe can address soon. 

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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I'm sorry about that, @Ruslan37912785j5i7 and @Windrush57. You may be correct. I'll inform the product team.

 

Thanks,
Kevin

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