Premiere Rush crash and shut down every time when i'm trying to create new project.

[Fin_photographer]

Hi.

When you are fixing this issue?

When i use my old laptop (Intel i5 1135 and Intel IrisXe graphics) Premiere Rush is working fine but if I try to use it with my new laptop (Intel Evo i7 155 and Intel Arc graphics) Premiere Rush is crashing every time!!!

I have tried new drivers and everything but it's not working. When you are going to fix this issue???

Markku

[Kartika Rawat]

Hi Fin_photographer!

I'm sorry to hear about the issues you're experiencing with Premiere Rush on your new laptop. Does it crash while importing the files for new project? Could you post a screen recording of the issue? We'll try to replicate the issue. 

Let us know. Happy to help.

Thanks,

KR

[Fin_photographer]

Hi.

Rush crash right away when I'm trying to open my video folder. It freezes for a few seconds and then crash and shut down the software. 

Unfortunately I removed the useles software from my computer. I download it back after I have read that the issue is resolved.

Markku

[Maïlys36928625tiep]

Hello, same for me here.. 

Maïlys

[valentin_7409]

Hi,

Got the same problem, the app freeze then shut. I updated, reinstall but nothing did. The computer is a new one, core 7 ultra, 16Go, DELL Latitude 5550.

Got any idea ?

[valentin_7409]

it's a school licence, CC has been installed with a craft package by the admin.

[Kevin-Monahan]

Hello @valentin_7409,

Contact your IT admin for assistance on this issue.

Thanks,
Kevin

[valentin_7409]

Hello @Kevin-Monahan 

Thanks for your feedback. I'm the IT admin and I cannot explain this problem. Have you any tips ?

Valentin

[Kevin-Monahan]

Contact Enterprise support who can walk you through most issues. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

I hope that helps you, @valentin_7409!

Cheers,
Kevin

[carolina_2831]

Hello, Happens to me all the time. Just says  Rush (NO Reponding)

[Kevin-Monahan]

What kind of computer are you using, @carolina_2831?

Thanks,
Kevin