• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Rush crashed file when I re-opened

New Here ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

Dear Pro,

 

I have done my video editing in the premiere rush for a few hours.  When I re-open it, the clip cannot be  played and a few seconds later the whole screen screezed.  I tried over ten times and the same happened.  Would you assist and save my file?  

 

Thank you.

 

Best Regards,

Ricky

TOPICS
Crash

Views

356

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 27, 2020 Feb 27, 2020

Copy link to clipboard

Copied

LATEST

Hi Ricky!

We'll do our best to save your project! Could you tell us some more info so we can help?

 

I need to see your computer's information (OS, RAM, CPU, GPU) and I would like to know what version of Rush you're using. Here's how to find out which version you're on! 

 

Thanks,

Caroline

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines