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Premiere Rush Crashed- lost 3 days of work despite saving daily?

New Here ,
Dec 18, 2023 Dec 18, 2023

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Newbie here.   Was working on an hour long webinar for the past few days.  Each night I was rendering and saving a document just in case it crashed.   Saving on my laptop hard drive- using Windows 10.

 

Finished and couldn't export.  Kept giving me keyframe errors.  My cloud files are empty- no autosaved versions, despite having the cloud turned on.  

I have a December 8th file- that's it.  but if I redo the editing, I am afraid the same issue will recur.  

Where could these documents that I thought I'd been saving go to?

 

I tried deleting my media cache as the system memory was another error that popped up.  but I don't know where to go to from here.

TOPICS
Cloud sync , Crash , Desktop version , Export , Storage

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correct answers 1 Pinned Reply

Adobe Employee , Dec 23, 2023 Dec 23, 2023

Hi @Kanna33164535kjml,

Thanks for the message. You may want to remove any effects where the keyframe errors are appearing. Does that allow you to export? If that doesn't work, this sounds like an issue Adobe Support can assist you with: https://helpx.adobe.com/contact.html. Ask for the video queue. They're available M-F 7AM-7PM PST. Let us know what they say.

 

Thanks,
Kevin

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Adobe Employee ,
Dec 23, 2023 Dec 23, 2023

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Hi @Kanna33164535kjml,

Thanks for the message. You may want to remove any effects where the keyframe errors are appearing. Does that allow you to export? If that doesn't work, this sounds like an issue Adobe Support can assist you with: https://helpx.adobe.com/contact.html. Ask for the video queue. They're available M-F 7AM-7PM PST. Let us know what they say.

 

Thanks,
Kevin

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