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Premiere Rush crashes when opening files from the cloud

New Here ,
Sep 29, 2021 Sep 29, 2021

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When I open a file from whichever cloud solution (for example OneDrive or Creative Cloud) the app hangs and crashes. The same files works perfectly if they're stored locally on the computer.

 

I have the latest updates both of CC, Premiere Rush and Windows 10.

Is there something that Rush doesn't handle when the file needs to be downloaded? 

 

Tried:

  • Repair of CC and Premiere Rush
  • Reinstall of CC and Premiere Rush
  • Uninstalled with Adobe CC cleaner and reinstalled
  • Update GPU driver
  • Update all drivers available
  • SFC and DISM commands 

 

Event Viewer tells me this:

_0-1632920532397.png

 

 

Created a dump file and ran a debug of it through WinDbg, but it didn't tell me much. Received the following:

FAULTING_THREAD: 000055ec
PROCESS_NAME: Adobe Premiere Rush.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.

STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: boost_threads!boost::this_thread::interruptible_wait+29b
MODULE_NAME: boost_threads
IMAGE_NAME: boost_threads.dll
FAILURE_BUCKET_ID: BREAKPOINT_80000003_boost_threads.dll!boost::this_thread::interruptible_wait
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 15.1.0.48
FAILURE_ID_HASH: {c3d472c4-701a-8c3d-a5c4-aafe075caa46}

 

TOPICS
Crash , Desktop version , Error or problem , Freeze or hang

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correct answers 1 Correct answer

New Here , Oct 08, 2021 Oct 08, 2021

Seems like it just freezed for an insanely long time. Fixed it by choosing "Always keep on this device" on a OneDrive folder.

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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Is it crashing, or is it taking a very long time to download the associated footage?

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Seems like it just freezed for an insanely long time. Fixed it by choosing "Always keep on this device" on a OneDrive folder.

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