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Premiere Rush crashes when sharing

New Here ,
May 26, 2020 May 26, 2020

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Hi, I finished my video and tried to export and the programme doesn't respond. When I eventually force the programme to cloe and restart everything is there and i can edit my file or even duplicate and make changes but any time I try to share it stops responding. any suggestions? I started making the video on my phone then moved to my desktop to finish it. I tried duplicating the file and removing audio as that was the last thing I added but still the program stops responding. I have the latest version of the programme on both devices but am mainly using my laptop. Any help appreciated.

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Crash , Export

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Adobe Employee ,
Jun 03, 2020 Jun 03, 2020

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Hi there!

Welcome to the Rush community. Please more info to determine the issue.

Let us know. happy to help.

 

Thanks,

Kartika

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Hi, I had just updated to the latest version. I had mp4 videos and mp3 music and text and etransition effects on varous timelines/areas. I had to uninstall the upgrade in order to download my file so it worked when I reinstalled 1.5.8 but not when I had the upgrade - not sure if that was the 1.5.12 or something else as it was a while ago.

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Adobe Employee ,
Jun 05, 2020 Jun 05, 2020

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Thanks for the information. What happens when you try launching Rush Run as administrator? Also, could you confirm the frame size? 

 

Kartika

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New Here ,
Jun 09, 2020 Jun 09, 2020

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I tried both 1080x1080 and the 16:9 aspect, both still crash when I click share.

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Adobe Employee ,
Jun 10, 2020 Jun 10, 2020

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Are you using Rush on PC or Mac? Also, could you confirm if crash logs are saved?

Here's how:

If you’re on Android or iOS you can find them here:

Launch Rush
1. From the Project Browser, tap on the gear icon (top left of screen)
2. Tap on Preferences > Share logs

If you’re on Mac you can find them here:

1. Open Finder
2. Select Go to Folder… from the Go menu
3. Enter: ~/Library/Logs/DiagnosticReports/
3. Select the most recent crash log that starts with “Adobe Premiere Rush”

Windows:

Follow these steps to find Premiere Rush crash logs on Windows:
1. Open Windows Explorer by pressing the Windows+E keys.
2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
3. Navigate to the following folder to collect the crash log
OS:\Users\<username>\AppData\Roaming\Adobe\Premiere Rush\1.0\logs

[NOTE: <username> is your Windows user name]

Or

1. Search for Event View
2. Navigate to Windows Logs > Application
3. On the right column > Using "Find" search for Premiere Rush

 

Let us know. Happy to help.

Thanks

Kartika

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New Here ,
Jan 22, 2022 Jan 22, 2022

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Hi,

I have the exact same problem. All is good, but when I try to Share or Prepare for Playback, the app hangs.

I'm on version v2.0.0 (Build 830).

Same problem when I run as Administrator.

Frame size is 1920x1080 @29.97. At least, the source media is. I couldn't find any obvious way to see this information in the application.

C:\Users\Clive\AppData\Roaming\Adobe\Premiere Rush\2.0\logs is empty.

I've attached  few other files in case they are useful.

Please can you try to help?

Kind regards,

Clive

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New Here ,
Jan 22, 2022 Jan 22, 2022

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There's some more info in the Windows Application Event Viewer:

The program Adobe Premiere Rush.exe version 2.0.0.830 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3c44
Start Time: 01d80f7c0f1c0b03
Termination Time: 61
Application Path: C:\Program Files\Adobe\Adobe Premiere Rush 2.0\Adobe Premiere Rush.exe
Report Id: 12949f56-c03f-40a8-98ba-e865c090a0fe
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

 

Fault bucket 2201219433272483461, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Rush.exe
P2: 2.0.0.830
P3: 61836ead
P4: eca0
P5: 134217728
P6:
P7:
P8:
P9:
P10:


Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF02.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF32.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF43.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF82.tmp.txt
\\?\C:\Users\Clive\AppData\Local\Temp\WERBE66.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Adobe Premiere R_ea7e72b2e29bbb8735997529e761f969e72f0_6dc4b51e_3b48a29d-a334-4ed3-a1ce-40f695fef813

Analysis symbol:
Rechecking for solution: 0
Report Id: 12949f56-c03f-40a8-98ba-e865c090a0fe
Report Status: 268435456
Hashed bucket: 947ce5a3ddc79d927e8c4d6978e49e85
Cab Guid: 0

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Adobe Employee ,
Jun 05, 2020 Jun 05, 2020

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Thanks for the information. What happens when you try launching Rush Run as administrator? Also, could you confirm the frame size? 

 

Kartika

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New Here ,
Apr 24, 2022 Apr 24, 2022

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LATEST

Classic adobe, nearly a year later I'm absolutely buggered by this bug but of course no fix, no response just a big old "screw you" guess they know i have to use their products 

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