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Premiere Rush Crashing

New Here ,
Apr 20, 2021 Apr 20, 2021

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Hi All, asking a question for a friend who is working on videos for her company using Premiere Rush.

 

After about 5 minutes of Editing, her display will go black for a second, before returning, and the preview window stays white. You are unable to do anything else in Premiere Rush, apart from Restarting the computer.

 

I have attached a Crash Report Dump, if anyone has ANY idea as to what this could be it would be a huge help. 

 

Crash Report: https://drive.google.com/file/d/11gyBk1HUywuh95Rde2SSZH3XwqRa92fS/view?usp=sharing

 

Cheers!

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi there!

Sorry for the crash. We can get this checked. 

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Are there any error codes or messages when it crashes?
  • What's the source of the media files?

Let us know.

Thanks,

Kartika

 

 

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