Premiere Rush does not work - start page ends up in endless loading

[Maravidenak]

Premiere Rush Version 1.5.25

MacBook Air 13 - OS Catalina 10.15.3

Steps to reproduce:

- start Premiere Rush

- start page opens - ends up in an endless loading

- nothing happens

I tried to restart premiere pro, restart my mac, re-connect to WIFI - nothing helped! And I cannot open premiere rush out from an file.

It still works on my iPAD.

Thanks

Mara

[Kartika Rawat]

Hi Mara!

Sorry about the trouble. We can try a few things that may help you:

Method 1

1. Launch Task Manager/Activity Monitor
2. Kill all the Creative Cloud related processes

Method 2

1. Close Rush
2. Sign out of Creative Cloud
3. Delete preferences from the Documents folder
4. Restart your computer
5. Sign in to Creative Cloud
6. Launch Rush

Let us know how it goes.

Thanks,

Kartika