Premiere Rush freezes, like all the time

[Anastasia22220464tbcl]

Hi, please help.

My version of Rush has basically become unworkable. First it froze just when exporting. Nowadays even as I am editing the project it will refuse to play files and freeze at the strangest points, not related to video size at all.

This is very frustrating, so much, in fact, that I am considering switching toanother provider (but I would prefer not to, if this can be managed).

[Anastasia22220534vh40]

[Anastasia22220534vh40]

I had the same problem, the program does not load even at the initial stage, please help me figure out the reason. Above I provided a screenshot of the screen so that it could be seen, and this picture does not change at all.

[anissa_thompson]

This usually does the trick for me if it stalls out: 

Close out your project, and sign out of Rush and Creative Cloud.
RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
Sign back into your Creative Cloud Desktop App.
Hold CTRL + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
IF NEEDED:
double check that any Adobe Fonts you may be using are activated and connected
re-add any missing assets to the project bin
Last Resort: DUPLICATE the project and try working from the fresh copy.


Hope this helps!

[Amanda Gagnon]

I am having the same problem! The CTRL-shift-reload method is not working for me, either. It would be good if Rush had stronger support for the most basic needs.

[Kartika Rawat]

Sorry to hear that. Are you getting issue while working on a project? If so, could you let us know the source of the media files?

Thanks,

KR