• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Premiere Rush freezes, like all the time

New Here ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

Hi, please help.

My version of Rush has basically become unworkable. First it froze just when exporting. Nowadays even as I am editing the project it will refuse to play files and freeze at the strangest points, not related to video size at all.

This is very frustrating, so much, in fact, that I am considering switching toanother provider (but I would prefer not to, if this can be managed).

TOPICS
Freeze or hang

Views

863

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Mar 08, 2024 Mar 08, 2024

Sorry to hear that. Are you getting issue while working on a project? If so, could you let us know the source of the media files?

 

Thanks,

KR

Votes

Translate

Translate
New Here ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

image_2021-12-09_22-13-06.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

I had the same problem, the program does not load even at the initial stage, please help me figure out the reason. Above I provided a screenshot of the screen so that it could be seen, and this picture does not change at all.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 17, 2021 Dec 17, 2021

Copy link to clipboard

Copied

This usually does the trick for me if it stalls out: 

Close out your project, and sign out of Rush and Creative Cloud.
RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
Sign back into your Creative Cloud Desktop App.
Hold CTRL + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
IF NEEDED:
double check that any Adobe Fonts you may be using are activated and connected
re-add any missing assets to the project bin
Last Resort: DUPLICATE the project and try working from the fresh copy.


Hope this helps!

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

I am having the same problem! The CTRL-shift-reload method is not working for me, either. It would be good if Rush had stronger support for the most basic needs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

Copy link to clipboard

Copied

LATEST

Sorry to hear that. Are you getting issue while working on a project? If so, could you let us know the source of the media files?

 

Thanks,

KR

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines