premiere rush is continues loading

[Jenaro5E9E]

i open premiere rush and it never let me create a new project it is always loading. what can i do?

title edited by mod

[Kartika Rawat]

Hey Jenaro,

We're sorry for the trouble. Please provide more information that helps us in troubleshooting.

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which device have you installed Rush on?
• Are you able to access your recent projects?

Let us know. We're happy to assist.

Thanks,

Kartika

[jbbivz]

Hi Kartika,

I have the same problem - after opening Premiere Rush, the app is only loading (endlessly). I can't open existing projects nor create new projects. I use Version 1.5.25 (Build 573) which is the latest available version in my abo. The app is installed on a ThinkPad P50, Windows 10. I also use Premeier Pro which works well.

Thanks,

jbbivz

[petergaraway]

Hello, 

Can you please try the following 

1. Go to the Help menu in Rush to sign out
2. Quit Rush
3. Relaunch Rush, and sign in from there 

If this does not help please let us know. 

Thanks!

Peter

[jbbivz]

Hi Peter, 

Problem solved! Thanks a lot for your help!!!

Best,

ibbivz