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premiere rush is continues loading

New Here ,
Sep 04, 2020 Sep 04, 2020

i open premiere rush and it never let me create a new project it is always loading. what can i do?

 

title edited by mod

 

TOPICS
Error or problem , Freeze or hang
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Adobe Employee ,
Sep 07, 2020 Sep 07, 2020

Hey Jenaro,

We're sorry for the trouble. Please provide more information that helps us in troubleshooting.

 

Let us know. We're happy to assist.

 

Thanks,

Kartika

 

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New Here ,
Sep 08, 2020 Sep 08, 2020

Hi Kartika,

I have the same problem - after opening Premiere Rush, the app is only loading (endlessly). I can't open existing projects nor create new projects. I use Version 1.5.25 (Build 573) which is the latest available version in my abo. The app is installed on a ThinkPad P50, Windows 10. I also use Premeier Pro which works well.

Thanks,

jbbivz

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Adobe Employee ,
Sep 08, 2020 Sep 08, 2020

Hello, 

 

Can you please try the following 

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

If this does not help please let us know. 

 

Thanks!

 

Peter

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New Here ,
Sep 08, 2020 Sep 08, 2020
LATEST

Hi Peter, 

Problem solved! Thanks a lot for your help!!!

Best,

ibbivz

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