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Premiere Rush keeps crashing

Community Beginner ,
May 20, 2024 May 20, 2024

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I have used Premire Rush on my iPhone 11 Pro for a few weeks but now it won't work! Every time I open the app it closes. Sometimes the app will stay open for a few seconds but when I try to open a project it closes again! It is very frustrating that I can't finish my project. I have tried signing in and out of Premiere Rush, deleting the app, and updating it but nothing seems the fix the problem. Please help! 

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correct answers 1 Correct answer

Community Beginner , May 20, 2024 May 20, 2024

I opened the app again and now everything is back to normal! It is working great and everything seems to be back in order. Both 4k and HD video are working in the app. Thank you for all of your help!

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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2024 May 20, 2024

Can you try a test with HD video instead of 4K?

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Community Expert ,
May 20, 2024 May 20, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Beginner ,
May 20, 2024 May 20, 2024

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Thank you for the information! I am very new to the Adobe community and I
appreciate your help.

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hi @Oli123,

Which version of Rush is installed? Have you updated iOS? What footage are you editing? Is it from the phone? Is it HD or 4K? Please let us know. I hope the community can assist.

 

Take Care,

Kevin

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Community Beginner ,
May 20, 2024 May 20, 2024

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  • My version of Rush is 2.10(1). My iOS is fully updated and I shoot video in 4k. I hope that helps!

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Adobe Employee ,
May 20, 2024 May 20, 2024

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HI @Oli123,

Thanks for writing back. Is the Camera Setting for Format in "Most Compatible" mode? Try a test and let me know how it works.

Thanks,
Kevin

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Community Beginner ,
May 20, 2024 May 20, 2024

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  1. I don't have "Most Compatible" mode in my camera settings which is strange. I have used Premiere Rush before and I was able to make a few videos. I just don't know why the app stopped working all of a sudden.

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Can you try a test with HD video instead of 4K?

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Community Beginner ,
May 20, 2024 May 20, 2024

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I opened the app again and now everything is back to normal! It is working great and everything seems to be back in order. Both 4k and HD video are working in the app. Thank you for all of your help!

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Adobe Employee ,
May 21, 2024 May 21, 2024

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Great news, @Oli123! We really appreciate you reporting back.

 

Take Care,
Kevin

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