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Premiere rush playback just black screen

New Here ,
Dec 18, 2024 Dec 18, 2024

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I was working a project in premiere rush last week. I went from working on it with WiFi to working on it using cell data (no wifi). All of a sudden, when working on the project using data, I couldn't make any more changes. So I restarted the app and all my work was lost. Ever since then, everything I upload just turns out as a black screen. Audio works fine. I deleted the app and redownloaded it to get the latest version and that didn't work. I am using the mobile version on the newest iOS 

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Import , Mobile version

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correct answers 1 Pinned Reply

Adobe Employee , Dec 18, 2024 Dec 18, 2024

Hello @Astonished_moment0013,

Welcome to the forum. Thanks for the message. First, connection to the internet does not matter as CC Sync was removed back in February.

 

I'm not sure why you lost your work. If you are on a new iOS device. turn off the HDR and Spatial Audio in Camera Settings and your clips should work fine. Try a test and see if it works.

 

I hope we can help you. Sorry for the hassle.

 

Thanks,
Kevin

 

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Adobe Employee ,
Dec 18, 2024 Dec 18, 2024

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Hello @Astonished_moment0013,

Welcome to the forum. Thanks for the message. First, connection to the internet does not matter as CC Sync was removed back in February.

 

I'm not sure why you lost your work. If you are on a new iOS device. turn off the HDR and Spatial Audio in Camera Settings and your clips should work fine. Try a test and see if it works.

 

I hope we can help you. Sorry for the hassle.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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