Premiere Rush "Auto Save Incomplete" -- WHY???

[johnc64182884]

I have had a bunch of problems with Rush (for desktop) over the last few weeks - thankfully most of which have been resolved, but the one that is nagging me the most is a random pop-up message saying, "Auto Save Incomplete: We haven't been able to automatically save changes to your project in a while. Please close & re-open the project to save now and ensure you don't lose any work."

How can I fix this? 

Note: I have a completely updated Dell XPS 7590 w/ 32 GB RAM + up-to-date Windows 10 + up-to-date Adobe products as well.

[Kartika Rawat]

Hi John!

Sorry for the trouble. We can get this checked. 

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Does it happen with a particular project?
• What type of media files are you editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika

[Mitzy5CC8]

I have been getting the same error message. My version is 1.5.58 (Build 64). I am having to close the program to save about every 5 edits. My projects are also not syncing between my desktop pc and my laptop. 

[Karan Manhas]

I have the version 1.5.62 (Build 61) and I also keep getting the nuisance notification every 5-10 min while editing the video and my rush crashes after a couple of those messages. I usually sync the video after all my videos are 90% edited but because of the me not syncing from the beginning it keeps giving me the "Auto Save Incomplete". Is there a way to silence it for few hours or atleast after first acknowledgement it should not popup? Please suggest a solution for its a big issue.

[bartc57134942]

Also have a look at: https://community.adobe.com/t5/premiere-rush/auto-save-error-how-to-save-my-project/m-p/10175292

We cannot save or backup projects manually and the auto-save refuses to work!? Reders this software pretty useless.

[Gary22200710ghz7]

Maybe this will help. It seems I get the crashing error only when I open Rush from  Creative Cloud.  When I open the Rush app directly I can work uninterrupted and it all saves nicely. And then later I can open Rush from Creative Cloud and all my work is there in the cloud. But to do more work open Rush directly or the frustrations will continue!