Premiere Rush "Auto Save Incomplete" -- WHY???

[johnc64182884]

I have had a bunch of problems with Rush (for desktop) over the last few weeks - thankfully most of which have been resolved, but the one that is nagging me the most is a random pop-up message saying, "Auto Save Incomplete: We haven't been able to automatically save changes to your project in a while. Please close & re-open the project to save now and ensure you don't lose any work."

How can I fix this? 

Note: I have a completely updated Dell XPS 7590 w/ 32 GB RAM + up-to-date Windows 10 + up-to-date Adobe products as well.

[Kartika Rawat]

Hi John!

Sorry for the trouble. We can get this checked. 

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Does it happen with a particular project?
• What type of media files are you editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika

[Mitzy5CC8]

I have been getting the same error message. My version is 1.5.58 (Build 64). I am having to close the program to save about every 5 edits. My projects are also not syncing between my desktop pc and my laptop. 

[Karan Manhas]

I have the version 1.5.62 (Build 61) and I also keep getting the nuisance notification every 5-10 min while editing the video and my rush crashes after a couple of those messages. I usually sync the video after all my videos are 90% edited but because of the me not syncing from the beginning it keeps giving me the "Auto Save Incomplete". Is there a way to silence it for few hours or atleast after first acknowledgement it should not popup? Please suggest a solution for its a big issue.

[bartc57134942]

Also have a look at: https://community.adobe.com/t5/premiere-rush/auto-save-error-how-to-save-my-project/m-p/10175292

We cannot save or backup projects manually and the auto-save refuses to work!? Reders this software pretty useless.

[Gary22200710ghz7]

Maybe this will help. It seems I get the crashing error only when I open Rush from  Creative Cloud.  When I open the Rush app directly I can work uninterrupted and it all saves nicely. And then later I can open Rush from Creative Cloud and all my work is there in the cloud. But to do more work open Rush directly or the frustrations will continue!

[Helen5FE8]

I am having the same issue on a MacBook Pro 64gb ram... presets sure this is an Adobe problem/ not our computers🙄

[Kevin-Monahan]

Hello @Helen5FE8,

I read your note. Your error might be due to the loss of the Creative Cloud sync service. Try closing your project and reopening it to make sure it is saved. That should work.

Thanks,
Kevin