Premiere Rush: Reached export limit, paid subscription, can't export. Please help.

[theresao87913421]

Adobe Rush is a great program for beginners, but after using free Premier Rush with 3 exports, we paid for the $9.99 upgrade with unlimited exports. After 2 days of waiting and contacting support, we tried everything chat support suggested. They couldn't find a solution at that time. We were informed they would call us with a solution, and still have not heard back. Please advise!

[Steve Grisetti]

Well, this is a user to user forum, so we can't help you activate your product. You should chat with support to get this issue resolved.

https://helpx.adobe.com/sea/contact.html?step=PRE_adobe-id-signing-in_stillNeedHelp

[theresao87913421]

I was wondering if anyone else in this community had this problem and can provide how it was resolved.

[PaulSuller · Accepted solution]

Theresa - I have the same issue - support said that engineers are working on a solution and all users are affected. 

[theresao87913421]

Yes, I just found that out yesterday as well. Thank you Paul for replying.

[siddarthc1]

Same issue. Paid subscription, cannot export

[estherr59702326]

Same issue - and here I was upgrading to the paid subscription because I was in a rush and needed that video exported...

[trobi81]

Same problem here... I'm wondering if we will receive a pro-rata refund. I just paid for the shubscription today and have tried all the usual things like: signing in and out of Creative Cloud, uninstalling and reinstalling the software, restarting PC, uninstalling  and installing an older version of th software... Spent 2 hours on the issue and then found this thread.

Hopefully this will be resolved soon.

Good luck and all the best guys.

[AdobeDummmy]

According to Adobe its only a problem with Rush not activating, you could try and open the edit in Premere Pro and output/export from Pro instead.

[estherr59702326]

Following today's update, I uninstalled and reinstalled the software - finally works!

[Tacafy大尉 · Accepted solution]

Apparently, it seems to have been a problem on the system, and it has already been recovered.

https://community.adobe.com/t5/premiere-rush/premiere-rush-says-i-m-out-of-exports-but-i-subscribed-...

[default5q5yp4jgetbg]

can you help me to please same problem