Premiere Rush Stuck on Load

[nneyar74015579]

Hi, my premiere Rush is stuck on loading. I've tried uninstalling and installing. Running as an administrator etc. Nothing is changing. Upon starting it's just the blue wheel loading for the last week.

[Rob261558440ry0]

Same problem here, none of the suggested solutions work, extremely frustrating. I've wasted so much time trying to get this working, I really expect better from Adobe. 

[Kevin-Monahan]

Hi @Rob261558440ry0,

Are you meeting system requirements? Is your device or computer listed there? What kind of media is it? Have you tried deleting cache and preview files from Preferences when on the Home screen? Let us know.

Thanks,
Kevin

[Rob261558440ry0]

Well it was working for a few weeks and I created a bunch of videos. If I create a new user account on my laptop then it works in that profile, but thats pretty useless as I don't have access to any of the videos I've done before or access to the videos I need to add. I've tried everything in the 'correct answer', I've tried deleting everything, re-installing, deleting folders in myDocuments. Tried holding the shift key on start up. It always just hangs on the loading screen. 

[Chinn33470685nb5n]

Had been troubled by many minor issues but this one should be the worst. FRUSTRATING.

And I even don't know how to backup local projects before re-installing.

[OutOfFocus]

Had been troubled by many minor issues but this one should be the worst. FRUSTRATING.

And I even don't know how to backup local projects before re-installing.

By @Chinn33470685nb5n

Many Reinstallings didn't help me. It's still there with every update and even the newly installed beta version has the same issue.

[Kevin-Monahan]

@Chinn33470685nb5n, @OutOfFocus,

Feel free to contact us here: https://helpx.adobe.com/contact.html

The chat pod is on the lower-right. Ask for the "video queue." Sorry for the frustration.

Thanks,

Kevin

[OutOfFocus]

I don't understand

[Kevin-Monahan]

You can get one on one support from Adobe agents at that web page.  These are user to user forums. Sorry for the confusion. Let me know if you need help contacting support.

Thanks,
Kevin