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pacorabanne83
Participant
May 1, 2021
Answered

Premiere Rush stuck with blue loading circle

  • May 1, 2021
  • 1 reply
  • 2162 views

I was working on a project on Premiere Rush last month and now when I tried to open Rush, it is constantly stuck at the blue loading circle. I have tried logging out, uninstalling CC/Rush and running as administrator but nothing works. I tried deleting the Premiere Rush/1.5 folder and I was able to start Premiere Rush but it is like a new account and none of my previous projects are there. They are not sync-ed to the cloud because I have 9GB of files there when I had a subscription before but i didn't bother to delete so it was always full. Please help me recover this project.

    This topic has been closed for replies.
    Correct answer Kartika Rawat

    Hi there!

    We're sorry for the trouble. Which OS do you have?

    Can you try the following?

    1. Go to the Help menu in Rush to sign out
    2. Quit Rush
    3. Relaunch Rush, and sign in from there 

    Also, try launching Rush while the internet is turned off and see if that helps.

     

    Let us know how it goes. 

    Thanks,

    Kartika

     

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    May 3, 2021

    Hi there!

    We're sorry for the trouble. Which OS do you have?

    Can you try the following?

    1. Go to the Help menu in Rush to sign out
    2. Quit Rush
    3. Relaunch Rush, and sign in from there 

    Also, try launching Rush while the internet is turned off and see if that helps.

     

    Let us know how it goes. 

    Thanks,

    Kartika

     

    P
    pacorabanne83Author
    Participant
    May 3, 2021

    Hi Kartika,

     

    I am using Windows 10. The project showed up when I turned off Internet. Thanks. However I didnt have this problem before so it would be nice if you can feedback and see if this can be fixed.

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