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Premiere Rush stuck with blue loading circle

New Here ,
May 01, 2021 May 01, 2021

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I was working on a project on Premiere Rush last month and now when I tried to open Rush, it is constantly stuck at the blue loading circle. I have tried logging out, uninstalling CC/Rush and running as administrator but nothing works. I tried deleting the Premiere Rush/1.5 folder and I was able to start Premiere Rush but it is like a new account and none of my previous projects are there. They are not sync-ed to the cloud because I have 9GB of files there when I had a subscription before but i didn't bother to delete so it was always full. Please help me recover this project.

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Cloud sync , Desktop version , Error or problem

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correct answers 1 Correct answer

Adobe Employee , May 03, 2021 May 03, 2021

Hi there!

We're sorry for the trouble. Which OS do you have?

Can you try the following?

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

Also, try launching Rush while the internet is turned off and see if that helps.

 

Let us know how it goes. 

Thanks,

Kartika

 

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi there!

We're sorry for the trouble. Which OS do you have?

Can you try the following?

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

Also, try launching Rush while the internet is turned off and see if that helps.

 

Let us know how it goes. 

Thanks,

Kartika

 

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New Here ,
May 03, 2021 May 03, 2021

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Hi Kartika,

 

I am using Windows 10. The project showed up when I turned off Internet. Thanks. However I didnt have this problem before so it would be nice if you can feedback and see if this can be fixed.

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Participant ,
May 28, 2023 May 28, 2023

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I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

 

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

 

I left that blue circle spinning for the last 8 hours, and still no better.

 

The app won't allow me to click anything on it.

I have iOS 16.5.

 

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

 

Thanks!

Ted

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