Premiere Rush unable to import jpeg files

[anderi24188635]

I am trying to import still images into Premiere Rush on my iPad Air (2020). I have confirmed they are all the same file types (.jpeg). But it completely randomly decides it does not want to import some of them (unsupported file type). All photos taken with my Sony a7III.

I have found on one previous thread that Rush does not accept still images that have more resolution than 4K. For example, it successfully imported a jpeg file with dimensions 3337x5005 pixels which is nearly double than the 4K resolution is. I tried importing a batch of 27 photos and only 6 were successful.

Exactly the same deal on my iPhone 13 Pro. Latest software and latest Rush version on both.

[Sumeet Kumar Choubey]

Hi anderi24188635,

We're sorry to hear about this. Would you mind sharing a download link for one of the sample images with which you are experiencing this issue? It will help us to diagnose the issue properly at our end.

Thanks,

Sumeet

[anderi24188635]

Yes, here is a Google Drive link to one sample photo which was unsuccesful to import: https://drive.google.com/file/d/1oundt28k75a98XmVn5M3DJOJzr9H5QbE/view?usp=drivesdk

I would love to start using Premiere Rush and include stills so i hope there is a solution.