Premiere Rush Video Playback Issue

[jon_9867]

I have been using Premiere Rush for the past week or so with no issues. However recently, I would be in the middle of editing a video when the video preview playback stops and the audio runs. I hit the pause button and the audio stops but when I try to hit the play button, nothing happens. I can move the cursor around in the timeline and perform other functions but nothing works on the playback screen. When I try to close the app entirely, it locks up and I have to close Rush via Task Manager. If I reopen the app again and go to my video project, the playback will work for half a second or so before the same issue happens and I have to repeat the entire process.

I have the playback video quality settings on low, I have reset all preferences, I have cleared the cache, restarted my computer and none of that fixed it. I uninstalled and reinstalled the Creative Cloud and Rush and the first time, the app worked fine for about an hour or so and then the issue came back but when I tried uninstalling and reinstalling everything again, I am still getting the same issue and I don't know what to do. I have tried looking up solutions online but nothing has fixed it and I can't seem to find anyone that is having the exact same issue as mine.

[Kevin-Monahan]

Hi @jon_9867,

That's a little strange. When I hear about these issues, it usually has to do with the source media. Like, it wasn't shot on a video camera and came from a streaming video source. Could that be the case? If so, transcode the footage using freeware Shutter Encoder or Handbrake. Report back after doing so. As long as you're meeting system requirements and your clips aren't, like, an hour or more long, you should be OK. Report back after trying this.

Thanks,
Kevin

[jon_9867]

The video came from a GoPro. But no worries, I uninstalled and reinstalled Premiere Rush via the Adobe Creative Cloud Cleaner Tool and everything is working fine now!