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Premium account

Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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Regarding Rush, I made an upgrade to a premium account; however, the app shows I still do have the premier account.

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correct answers 1 Pinned Reply

Adobe Employee , Jul 27, 2023 Jul 27, 2023

Are you having any problems with the update other than this? Let us know @Eugene31327968zmir.

 

Thanks,
Kevin

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Are you having any problems with the update other than this? Let us know @Eugene31327968zmir.

 

Thanks,
Kevin

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Community Beginner ,
Jul 27, 2023 Jul 27, 2023

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Hi Kevin, thanks for your swift response; however, your advice did not work; Adobe refers to the apple store to fix the priblem; but the apple store shows I do have a premium account so nothong to fix. On the internet I found more people having the same issue: you pay for the upgrade to premium but Adobe doest not upgrade the app; this takes me too much time...very disappointing..

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Community Beginner ,
Jul 27, 2023 Jul 27, 2023

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Dear Kevin,

It is not working.
The app store shows that I do have a premium account.
However, my app is still the Premier Rush version.
Therefore I did remove the Premiere Rush app from my iphone and tried to install the Premium rush version out of the app store.
It does not work.
I only get back the old Premier version.
Very weird ........and takes me too much time.

Met vriendelijke groet,

Eugene Soffers

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Adobe Employee ,
Jul 28, 2023 Jul 28, 2023

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Hi,

I don't have a solid answer for you. Sorry! At this point, please contact our agents here for one-on-one assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Ask for the "video queue." They should be able to assist with this issue. Let us know what they say if you have time. Sorry for the frustration.

 

Thanks,
Kevin

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Community Beginner ,
Jul 28, 2023 Jul 28, 2023

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I canceled the upgrade. Nice doing business with you...

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