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Premium features are not working on PC but are on iPad

New Here ,
Feb 28, 2022 Feb 28, 2022

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Odd case, i'm trying to sync between my iPad and PC. But the PC isn't recieving anything. I can't even make a new project and sync it from the PC as it thinks I don't have premium. 

 

I do have premium, and my iPad is registering that I have it correctly, but the PC version is not. 

 

It used to work, so I don't know what update broke it, but I do know it was working at the start of this month. I haven't swapped accounts or anything. 

 

Cloud storage is still working on PC, so I really do not know whats happened here. 

TOPICS
Cloud sync , Desktop version , Error or problem , Mobile version

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Adobe Employee ,
Mar 02, 2022 Mar 02, 2022

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Hi there!

Sorry to hear that. Have you tried signing out and back into your Creative Cloud? What type of subscription do you have? https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

 

Let us know.

Thanks,

Kartika

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