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premium rush is asking for email to verify

New Here ,
Oct 27, 2020 Oct 27, 2020

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when i try to log into premuim rush it always asks me to verify my identity but with my old email which i dont have i try to log in with the actaul account that i use it loads then go back to the same screen asking for me to verify my identity with the old email its like stuck on a loop . but the problem is the email the old email that keeps coming up i dont know the password for it . also on the creative cloud it doesnt load anymore and keeps mention firewall .any help for this problmes would be much appreciated

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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Hi there!

We're sorry about the trouble. Would you mind contacting us via phone or chat here? http://helpx.adobe.com/contact.html 

Our product and tech experts will be able to help you out best!

Let us know if you have any questions.

Thanks,

Kartika

 

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