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Preview now showing in premiere rush

New Here ,
Dec 24, 2020 Dec 24, 2020

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Hello I recenlty installed primeire rush and after opening one of my projects synced to the cloud only a blank screen apears were the preview should be. Also, after a few minutes premiere just crashes.

 

https://pcpartpicker.com/list/zZgMPn this is my build but the GPU is replaces with a 5500XT.

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Crash , Desktop version , Freeze or hang

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Adobe Employee ,
Dec 29, 2020 Dec 29, 2020

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Hi Alexander!

Sorry to hear about that. We can get this checked. Would you mind sharing more information about the issue?

  • Which device did you use to capture footage?
  • Does it happen with a particular project or, is it random?
  • What happens when you uncheck "Use Optimized Clips"? Go to View > Use Optimized Clips.

Looking forward to your reply.

Thanks,

Kartika

 

 

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