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1

Primere Rush Crashing on Win 11, RTX 4080 i9 14900HX

Community Beginner ,
Nov 21, 2024 Nov 21, 2024

Hi, Rush keeps crashing on my new Windows 11 Home laptop. I have the same software on  M1 Mac no issues. 
I tried reinstalling Rush on Win 11 still crashes, did all diagnostics even downloaded MS HEVC video extension  as requested by the error message.  Still when opening Rush it crashes.  All my footage were recorded in 4K 24-30fps. In Mac I can easily scrub the footage but on windows it takes very long to load all the pictures and I can't scrub it smoothly. Pls advice.

 

Rods,

Vanan 

i9 14900 HX

RTX 4080 (VRAM-12GB)

32GB Ram 

1 TB SSD

 

 

 

TOPICS
Crash , Desktop version , Error or problem , Freeze or hang , Hardware or GPU , Performance
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correct answers 1 Pinned Reply

Adobe Employee , Nov 22, 2024 Nov 22, 2024

Hi Vanan,

Sorry for the crash issue. Could you check if there's an update available for your GPU driver? 

Also, try Run as Administrator- Right-click the Rush icon and select "Run as administrator." 

Let us know how it goes. 

 

Thanks,

KR

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024
LATEST

Hi Vanan,

Sorry for the crash issue. Could you check if there's an update available for your GPU driver? 

Also, try Run as Administrator- Right-click the Rush icon and select "Run as administrator." 

Let us know how it goes. 

 

Thanks,

KR

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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