Problema visualizzazione anteprima adobe Rush

[Cristian Ionu326561922brc]

Buongiorno, stavo modificando un video e improvvisamente il software di adobe rush si è bloccato,non rispondeva ad alcun comando, ho chiuso il programma e riavviato il pc. Il programma si apre, posso fare modifiche usando i tools ma non viene visualizzata l'anteprima, quindi in pratica ho una schermata nera davanti al posto dell'anteprima.

[Kevin-Monahan · Accepted solution]

Hi @Cristian Ionu326561922brc,

I read your note. Sorry for the black screen issue. There may be a number of issues that could be causing this problem. Before trying anything else, try disconnecting all devices and restart the computer. That can often help.

1. Creative Cloud: Log out of your account, then, log back in.
2. Footage: Footage that is in the H.264 or HEVC formats are extremely hardware instensive and can cause problems like this with some computers. Try: File menu > View > Enable "Use Optimized Clips"
3. Computer: A few issues:
   • The computer's graphics card might not have an updated driver.
   • The computer is not meeting system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html

• Can you tell us more about the footage you are using?
  • Which camera or mobile device is it from?
  • Is it HD or 4K?
• Can you tell us more about the computer you are using?
  • What is the CPU?
  • What is the GPU?
  • How much RAM?
  • What kind of hard drive?
  • Any other information you can give?

You can find other ideas in this thread: https://community.adobe.com/t5/premiere-rush-discussions/premiere-rush-playback-just-showing-black-s...

I think with a little more info, we can help. Looking forward to hearing from you.

Thanks,
Kevin

[Cristian Ionu326561922brc]

Allora,stavo creando un canva da 10 sec con 8 foto hd scattate con una
canon 6d mark II.
Il pc che uso è un Victus con intel core i7 12' generazione 12700H da 2.30
GHz, 16GB RAM con Nvidia GeForce RTX 3060.

[Kevin-Monahan]

Bonjour @Cristian Ionu326561922brc,

Sorry these steps did not work for yo. Your computer certainly seems powerful enough.

More things to try:

• Press Alt/Option when launching the app. Reset Preferences.
• Choose Preferences/Settings from the Home Screen.
  • Deselect the option to enable hardware acceleration encoding and decoding.
  • Choose Manage Cache
    • Click option to "Delete all cache files."
    • Click OK.
  • Click OK.
• Restart the computer.

Let us know if that set of steps might work for you better.

Thanks,
Kevin

[Cristian Ionu326561922brc]

Il problema si è risolto facendo il logout da creative cloud e poi
nuovamente il login. Grazie per l'aiuto quindi.

[Kevin-Monahan]

Prego!

Kevin