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Problems using Audio in Rush

Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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Hallo, we tried with external Microphone and with the internal one of iPhone 7 with adobe Rush. The result was, that the voice always sounds like Micky Mouse. What is the fault?

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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Hi Tanjam,

We're sorry for the audio issue. Could you share more info to determine the issue?

 

Looking forward to your response.

Thanks,

Kartika

 

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Community Beginner ,
Jul 08, 2020 Jul 08, 2020

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Hi, thanks for your answer:

 

  • I use 1.5.16 (921)
  • No, with every project i create
  • I film the videos with my iPhone 7 and import them.

    Thank you,

Tanja

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi Tanja,

Is it possible for you to access your project to another device like a laptop or desktop? Also, which iOS version do you have on your mobile device?

Let me know.

Kartika

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Community Beginner ,
Jul 16, 2020 Jul 16, 2020

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Hallo, I use 13.5.1 on my iphone 7.

No, I have no access on a laptop or desktop.

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Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

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Sorry for the delay in response, Tanja. Can you share the problematic file with us? We can check that at our end.

Thanks,

Kartika

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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Yes, it's the same Problem with every file. Can you send me your Mailadress, please? tmorimonteiro@bnn.de

 

Thank you!

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